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Ucallz Call Answering Services
Ucallz Call Answering Service can help you with call center services, after-hours care, healthcare services, and other call-answering needs.
Call Answering Services for Small Businesses
At first glance, the term “virtual call center agent” could be something similar to Siri, a voice recognition system, helping users in their day to day solve certain problems or make simple queries.
So what is a virtual call center agent? Is it a bot? A product developed based on Artificial Intelligence? No, a virtual contact center agent is nothing more than a real human being. The “virtual” concept only modifies the location of the call center, so the call center is virtual but the agent is very real.
Today, most contact centers are still in a physical space, that is, in an office. However, cloud technology has allowed call centers to hire more remote agents who can telecommute.
Agents who work from home are becoming more and more a reality. Some contact centers combine “physical” agents and “virtual” agents. In others, on the other hand, the trend of other call centers in which only remote agents work is growing, so they do without physical facilities. This arrangement is known as a virtual call center and its remote agents are virtual call center agents.
Benefits of virtual call centers
The benefits of making the call center virtual can be significant, especially in terms of savings. This aspect can be particularly appealing for businesses that scale heavily for holiday periods but are faced with a near-empty facility the rest of the year.
Additionally, any contact center using a remote agent model can reap the benefits of being able to access labor markets around the world, promoting scalability.
“Virtual” agents can also benefit from teleworking. With cloud technology, all you need to do your job is a computer, an Internet connection, and a headset, so setup and support needs are very manageable.
Agents who work from home also have the advantage of job flexibility and therefore work-life balance. This aspect can lead to greater retention of agents in the call center.
Our Virtual Receptionists Can Handle It
When you have a small business trying to cut costs while giving every incoming call the attention it deserves, or a large company where you want real agents to answer calls after hours, Ucallz’s virtual operators can help you. Your customers will never know they are talking to someone else because our call service agents handle each and every call the same way you would. Our professionalism and courtesy are excellent, meaning that each client we speak to and each client we serve – has the same individual attention as anyone who attends your business personally.
We pass on important information to you and connect calls when you want to. This frees up resources in your business to focus on essential operations while we provide a professional “impression” on your incoming calls. Because Ucallz’s virtual telephone operators are available 24 hours a day, you can rest easy knowing that your incoming calls are being answered by a well-trained professional in person at any time of the day. Keep your phone lines active with Ucallz at all times, part of the time, or only when there are excessive calls and never miss a single opportunity — a favorable situation for businesses large or small!
What are the benefits of a live virtual receptionist?
Ucallz’s call handling services also include high-volume call center services, including order processing for businesses that sell by phone. We can route calls to phones in the business for sales, troubleshooting, or other customer services. In other words, our first line of virtual telephone operators can take the basic information you are calling and transfer it to the right person in your business permanently. As any good employee has to be, we are fully and very flexible but at a fraction of the cost of hiring internal telephone operators.
Pick up the phone today and call Ucallz. Not only will you directly experience our world-class call handling service, but you are also putting yourself on the path to more efficient business, ready to take your calls.